DGL MEDIA AGENCY LTD customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
- Contact details
- What information we collect, use, and why
- Lawful bases and data protection rights
- Where we get personal information from
- How long we keep information
- Who we share information with
- Sharing information outside the UK
- How to complain
Contact details
Telephone: 07496 184145
Email: hello@dglmediaagency.com
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
- Purchase or account history
- Payment details (including card or bank information for transfers and direct debits)
- Account information
- Information relating to compliments or complaints
We collect or use the following information for the operation of customer accounts and guarantees:
- Names and contact details
- Addresses
- Payment details (including card or bank information for transfers and direct debits)
- Purchase history
- Account information, including registration details
- Information used for security purposes
- Marketing preferences
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Addresses
- Marketing preferences
- Website and app user journey information
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
- Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
- Your right to erasure - You have the right to ask us to delete your personal information.
- Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.
- Your right to object to processing - You have the right to object to the processing of your personal data.
- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
- Your right to withdraw consent - When we use consent as our lawful basis you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.
Our legitimate interests are:
DGL Media Agency has a legitimate interest in using business contacts’ personal information to communicate with clients, understand project requirements, and deliver website development, hosting, photography, video and digital services. This enables us to provide services efficiently and helps clients receive the support and work they have requested. We limit this use to information reasonably necessary for these activities, such as names, business contact details and relevant project correspondence. People contacting us on behalf of a business would reasonably expect this use. By restricting access, keeping information secure and avoiding unnecessary or unrelated uses, we minimise the potential impact on individuals. We consider these benefits proportionate to the limited privacy risks and respect individuals’ right to object.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.
Our legitimate interests are:
DGL Media Agency has a legitimate interest in managing business client accounts, maintaining accurate service records, keeping accounts secure, and responding to support requests or queries about service guarantees where applicable. This helps us provide reliable ongoing services and resolve issues efficiently. We use only the personal information reasonably necessary for these purposes, such as business contact details, account information and relevant service history. Clients would reasonably expect this use when managing their services with us. We minimise privacy risks by restricting access, protecting information and avoiding unrelated uses. We consider these benefits proportionate to the limited impact on individuals and respect their right to object.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.
Our legitimate interests are:
DGL Media Agency has a legitimate interest in keeping business clients informed about their services, including maintenance, changes and support, and promoting relevant services where marketing rules permit. This helps clients manage their services and learn about options relevant to their business, while supporting our business’s growth. We limit this use to necessary contact details and relevant service information, taking account of people’s reasonable expectations. We keep communications proportionate, protect personal information and provide a clear way to opt out of marketing. We stop marketing to anyone who objects and obtain consent where required. These measures help ensure the benefits do not unfairly outweigh individuals’ privacy rights or cause unnecessary intrusion.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Where we get personal information from
- Directly from you
- Publicly available sources
- Suppliers and service providers
How long we keep information
Retention period to be confirmed before publication.
The supplied privacy notice does not yet specify how long personal information is stored. This section must be completed with an appropriate retention period before the notice is treated as final.
Who we share information with
Data processors
Cloudflare
Cloudflare provides website and application hosting, database and file storage, content delivery and security services for DGL Media Agency. It processes and stores personal information handled through these services on our behalf.
Amazon Web Services (AWS)
Amazon Web Services (AWS) provides cloud hosting and storage for DGL Media Agency’s websites and applications. It processes and stores personal information held within the services we use on our behalf.
Others we share personal information with
- Professional or legal advisors
- Relevant regulatory authorities
- Organisations we’re legally obliged to share personal information with
- Publicly on our website, social media or other marketing and information media
- Suppliers and service providers
Sharing information outside the UK
Where necessary, we will transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.
Organisation name: Cloudflare, Inc.
Category of recipient: Cloud hosting, storage, content delivery and website security provider
Country the personal information is sent to: United States
How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge).
Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.
Organisation name: Amazon Web Service (AWS)
Category of recipient: Cloud hosting and data storage provider
Country the personal information is sent to: Europe (Ireland)
How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge).
How to complain
If you have any concerns about our use of your personal information, you can make a data protection complaint to us:
Email: hello@dglmediaagency.com
Telephone: 07496 184145
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
ICO Head Office
4th Floor, No.3 Circle Square
5 Hawkshaw Street
Manchester
M1 7BL
Helpline number: 0303 123 1113
Website: www.ico.org.uk/make-a-complaint